A doctor at a children's ward under fire acknowledged they were "out of their depth," which alarmed the mother of a seriously ill boy.
Charlie, Carys's 5-year-old son, was released from Kettering General in October, but she gave him back the following day in a "sort of lifeless" condition.
Prior to his being moved to another hospital for additional testing, she described the Skylark ward as being "quite chaotic.".
According to the hospital, there was a "comprehensive improvement program.".
Dozens more have spoken up since the BBC's report from February that highlighted the worries of parents whose kids died or got seriously ill at the hospital.
The Northamptonshire hospital's children's and young people's services were deemed inadequate by Care Quality Commission (CQC) inspectors in April.
Inspectors made several observations, one of which was that "staff did not always effectively identify and quickly act upon patients at risk of deterioration.".
Since then, the CQC conducted another inspection in April, and the report's publication is due in July.
The first inspection was conducted in December, two months after Charlie had first arrived at school and, according to his mother, had awakened unable to speak or walk properly.
On October 22, she claimed that he was released from Skylark Ward with what were allegedly the "remnants" of an ear infection. Carys expressed surprise that they recommended his release solely on the basis of his condition.
Will, Charlie's father, claimed that he thought Charlie was let go because "they didn't know what was wrong with him," asking if he was being bullied and appearing not to take concerns about his walking difficulties seriously.
The next day, when Charlie started feeling ill, his parents called the hospital, but "they said they didn't have any room for Charlie.".
Despite having "a child sort of lifeless in my arms being sick," Carys claimed they were directed to Skylark when they went to accident and emergency.
She claimed that while Charlie was on the ward, many of the doctors seemed "just a little bemused" when they saw him.
According to Carys, a physician "said to me that they were out of their depth, that they didn't know what was wrong with him, and that if it were his son, he would have him in Oxford hospital, so they arranged for him to transfer that evening.".
Charlie was diagnosed with acute disseminated encephalomyelitis, a rare autoimmune condition, at the time of transfer.
When asked about the Skylark ward, Carys responded, "They seemed understaffed. To be fair to them, the doctors and nurses were both doing their best, but it still seemed quite chaotic inside. ".
According to Deborah Needham, chief executive of the hospital, since the CQC's inspections in December 2022, "we have carried out a comprehensive improvement programme to address the issues raised, including a clinical summit attended by 80 clinicians with a strong focus on the patient experience and the appropriate actions in place to address concerns.".
Regarding the patient inquiry, we would refrain from commenting to the media on specific patient cases due to patient confidentiality concerns, but we would encourage any families with questions about their loved one's treatment to get in touch with us directly so that we can address any concerns raised in a way that is appropriate.
In terms of specialist tertiary care, it's important to note that Kettering General Hospital is not a tertiary center for specialist investigation, diagnosis, or treatment. Therefore, when necessary, we would properly refer a patient to a specialist hospital for ongoing care and treatment.
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