A hospital's chief executive admitted it hasn't always "got it right" and apologized in front of a group of people. The hospital has been accused of failing children.
Kettering General Hospital (KGH) has received a warning and inadequate rating from the care regulator regarding its children's and young people's services.
Numerous parents of children who passed away or developed serious illnesses have contacted the BBC to express their concerns.
In a board meeting, Deborah Needham stated that she was "here to listen" to concerns.
Following a visit in December, it was revealed in April that Care Quality Commission (CQC) inspectors had expressed concerns about sepsis care, staffing levels, squalor, and the lack of an "open culture" where issues could be voiced without fear.
The neonatal unit, Skylark ward, and paediatric assessment unit at the Northamptonshire hospital were all inspected by the CQC after hearing about safety concerns.
Among the parents who have voiced concerns to the BBC is Michaela Stevens, who claims she contacted the CQC in November regarding the care of her son Archie on Skylark.
She thought her 17-month-old son, who had lost 500g (1 lb, 1 oz) while using Skylark, was "lucky to be alive.".
According to hospital board documents from February, there is a "significant risk that the trust could lose its paediatric services, if it fails to make the necessary improvements and provide the assurances needed to keep children safe.".
In a board meeting that was open to the public on Thursday, CEO Ms. Needham stated: "It's quite clear that we don't always get it right in healthcare and we also haven't always gotten it right in our children's services.
As I had previously stated in my board report, I would like to express my regret if our hospital has let any patients or children down. If that's the case, I apologize sincerely.
"My door is open, and I would be more than happy to meet with anyone who wants to talk to me about their experience. I'm here to take notes. ".
The town's Conservative MP Philip Hollobone stated the hospital "needs to get its act together as quickly as possible" after the December inspection was made public.
The BBC reported earlier this week that CQC inspectors had visited Kettering once more to assess any changes made in response to warnings.
Inspectors' feedback was "positive, which I'm really pleased about," according to Ms. Needham.
They did, however, mention how much happier our coworkers were. It was very gratifying to hear from our coworkers in the children's areas that they were pleased to be there and that they hadn't noticed that in December.
They added that the staff made the families they spoke to feel like they were being heard, and they spoke to a lot of families on that day. Again, it's encouraging to hear that because we are aware that it hasn't always been the case.
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