Wales now has a free NHS hotline that people experiencing urgent mental health issues can call.
Call NHS 111 and choose option two to reach the seven days a week, twenty-four hour service.
Ministers hope that it will provide many people with an alternative to going to emergency rooms or calling the police.
Since November of last year, the service has been gradually introduced. More than 15,000 calls have been placed to it so far.
Callers will be transferred to a member of their neighborhood mental health team who can offer advice over the phone or, if necessary, make referrals to other services.
According to the Welsh government, the £6 million service gives the general public access to "mental health professionals" without a GP referral.
Since it was established, the Welsh government claims that the majority of calls have resulted in problems being resolved through self-management advice or referrals to the nonprofit sector.
According to the report, the service, which employs over 140 people across seven health boards, only refers a small percentage of callers to urgent mental health care services.
The public is still urged to dial 999 in the event of a life-threatening emergency.
Lynne Neagle, a Labour member who serves as the Welsh government's deputy minister for mental health, asserted that the new service would "transform the way the NHS responds to urgent mental health issues" and that anyone in Wales could use it at any time.
According to her, it is a component of a larger package that also includes "self-referral to online cognitive behavioral therapy.".
"We are aware that people occasionally need to speak with a mental health professional in order to work through their problems and receive the appropriate support, whether it be NHS mental health services, general medical care, neighborhood voluntary services, or self-care guidance.
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